![]() ![]() Their communication (app, text, and phone) are much more rooted in reality and don’t set up false expectations or hopes while you’re stranded on the side of the road. Honestly, my next round I’ll continue using USAA. First time user of this app and the roadside assistance service of AAA. My 20-min wait has turned into a 90-min wait, with phone support stating they don’t really know where the service techs are or when they’ll arrive or if they’re really on their way to me. It’s an average of all of their service calls. The issue is that the “arrival time” timer isn’t really based on any actual information for your case. Generally, the request for roadside assistance is easy to use - just a few clicks and help is supposedly on the way. It provides a space to put your member card so you don’t have to carry it around, links to other services you can buy, and the roadside assistance link. Thanks for the feedback! We are pleased to hear this! These are wonderful features! I keep thinking about what if I was alone and stranded on a dark road? I would know that help was on its way because the app also has the ability to locate me, and if I’m remembering correctly it asked if I’m in a safe location and gives me an option to call 911. They kept in touch with me through the whole process with text messages and a map on the app that showed me where the tow truck was at at all times and it’s ETA. Today I used the app to schedule my car to be towed to our mechanic. Yesterday I went out to go to work and my car cranked but would not turn over. I was able to cancel my call for assistance easily using this app. While I was on the phone the truck cooled down and my husband was able to put transmission fluid back in the truck. While on the phone they walked me through installation of the app. Last Friday while on the interstate our truck overheated and so did the transmission, blowing fluid out of the dipstick tube, so I called AAA for assistance. NOTE: Continued use of GPS running in the background can dramatically decrease battery life. To take full advantage of all the features of this app, Join AAA. Not a member? You can still use our unparalleled trip planner functions. *You must be a current AAA member to use these features. Add a scannable AAA membership card to your Passbook.Get instant battery replacement quotes (not available in all areas).Request Roadside Assistance from the app.Find AAA Approved Auto Repair facilities, AAA office locations, and cheapest gas prices near you.Share saved trips across desktop and mobile devices*.Receive member discount offers at over 164,000 locations.Find more than 59,000 AAA Approved and Diamond Rated hotels and restaurants.The mobile version of AAA’s TripTik® Travel Planner helps you find AAA Approved and Diamond Rated hotels, restaurants and attractions, and the ability to create and share itineraries between your desktop and mobile devices. AAA Mobile improves on-the-go access to trusted AAA services including trip planning, discounts and roadside assistance.
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